Assistant Practice Administrator
3.
1 North Babylon, NY North Babylon, NY $65,000 - $80,000 a year $65,000 - $80,000 a year 23 hours ago 23 hours ago 23 hours ago Summary of Position Provide day to day operational and managerial support and oversight of non-clinical staff, assisting the Practice Administrator to ensure efficiency and stability of medical operations in all areas inclusive of quality, access, and value initiatives.
Facilitate high quality medical office and access center collaboration, ensuring all access center to medical office call transfers are handled promptly and efficiently; ensures quality assurance and customer service guidelines are consistently achieved.
In the absence of the Practice Administrator, the Assistant Practice Administrator is accountable for the overall operations of the office.
Principal Accountabilities Supervise non-clinical staff to ensure:
accurate cash reconciliation process, accurate daily co-payment collections, including cash, checks and credit card payments; charges and receipts are accounted for and correct; batches for copays and other collections are closed out daily; verification of capitation and eligibility of services occurs as needed; identify and correct PCP mismatches documenting PCP for attributed patients, timely completion of tasks in all work queues, work lists, and in-baskets; and batch scanning is completed daily for any documents that need to be sent to Health Information Management (HIM) or Professional Billing (PB).
Ensure appropriate documentation by Care Team Associates (CTA).
Conduct regular training and ongoing meetings with CTA staff to provide updates on facility and corporate changes.
Provide a forum for open communication and issue resolution to optimize workflow efficiencies.
Review and communicate information and potential solutions regarding patient satisfaction, access, risk, and operating issues to the Practice Administrator and staff.
Provide appropriate training and mentoring to ensure that ACPNY standards and KPIs are achieved in the scheduling of appointments and facilitation of patient services through telephone, e-mail, and direct patient contact.
Ensure provider schedule optimization and utilization.
Monitor appropriate use of appointment cancellation reasons.
Monitor RONA rates and access center to office hold times.
Document deviations for access center call escalation pathway to the Quality Assurance tracker.
Evaluate and report identified trends to the Practice Administrator.
Ensure that CTA staffing is appropriate based on patient volume; schedule all CTA staff to ensure coverage consistent with ACPNY guidelines for the location.
Work with the Practice Administrator to authorize double book and over book requests when necessary, ensuring proper staff to provide support.
Administer/monitor time and attendance for staff; review and approve requests for paid time off.
Process/review payroll to ensure compliance with E-Time policies and procedures; address any deviations.
Run and monitor overtime reports to maintain budget.
Identify unfavorable variances in the overtime budget and work with the Practice Administrator to resolve.
Staff appropriately to accommodate ACPNY's Advance Care Model; ensure the attainment of patient satisfaction scores, working with Practice Administrator and Manager, Nursing as needed.
Monitor key performance indicators to include but not limited to:
Co Pay collections, RONA %, Overall Press Ganey scores, myChart activation, and on-line scheduling, use of event notifications and hold times.
Implement performance improvement initiatives, as needed.
Continuously seek and implement operational improvements.
Lead, support, and mentor staff consistent with ACPNY's strategic plan, to maintain an efficient patient-centered environment ensuring accountability, quality patient care, and patient satisfaction.
Identify and resolve patient-related issues, within guidelines and in a timely and courteous manner.
Collaborate with leadership to report, document and log all patient -related issues on the shared ACPNY drive.
Provide management with accurate and timely reports and maintain logs, reports, and records in compliance with organizational guidelines.
Collaborate with credentialing during physician onboarding process; work with Practice Administrator to identify provider office hours, services, and clinical hospital appointments; outline draft of needed office equipment to assist in capital budget process.
Assist in the hiring and general orientation of staff; provide work direction, assign schedules, and conduct on-the-job training.
Monitor and evaluate performance, and recommend personnel actions, such as acknowledgement, commendations, and disciplinary actions.
Assist in the interpretation of and compliance with Human Resources, ACPNY and departmental policies and procedures.
Ensure employees understand and comply with local, state, federal and regulatory standards, as they apply to respective job functions.
Work within scope to ensure equipment and facilities are safe and clean, and non- medical equipment is operating properly.
Initiate non-clinical supply orders and assist in the controlling of operating expenses.
Support the operationalization of ACPNY pilot initiatives that are consistent with the strategic direction of the organization including patient experience, patient outreach, and patient retention.
Perform other job-related duties as required.
Education, Training, Licenses, Certifications Associate degree (R), Bachelor's degree (P) (Healthcare Management or Business Administration - preferred) Relevant Work Experience, Knowledge, Skills, and Abilities 3
years' progressive work experience in a healthcare or ambulatory care setting including 1
year supervisory experience in an ambulatory care setting (R) Additional years of supervisory customer service experience may be considered in lieu of degree.
Experience working in a unionized environment (P) Excellent communication skills (verbal, written, presentation, interpersonal) with all types/levels of audiences.
(R) Strong customer service skills (R) Ability to set priorities among multiple competing objectives, tasks, and initiatives (R) Proficiency with MS Office (Word, Excel, Outlook, and PowerPoint).
(R) Proficiency with computer systems including electronic medical records systems, practice managements systems, and clinical and scheduling applications.
(R) Knowledge of clinical office procedures, medical practices, and terminology.
(R) Strong knowledge of the healthcare marketplace, financial analysis, current reimbursement issues, budgets, and operational analysis (P) Additional Information Requisition ID:
1000001642 Hiring Range:
$65,000-$80,000.
Estimated Salary: $20 to $28 per hour based on qualifications.
1 North Babylon, NY North Babylon, NY $65,000 - $80,000 a year $65,000 - $80,000 a year 23 hours ago 23 hours ago 23 hours ago Summary of Position Provide day to day operational and managerial support and oversight of non-clinical staff, assisting the Practice Administrator to ensure efficiency and stability of medical operations in all areas inclusive of quality, access, and value initiatives.
Facilitate high quality medical office and access center collaboration, ensuring all access center to medical office call transfers are handled promptly and efficiently; ensures quality assurance and customer service guidelines are consistently achieved.
In the absence of the Practice Administrator, the Assistant Practice Administrator is accountable for the overall operations of the office.
Principal Accountabilities Supervise non-clinical staff to ensure:
accurate cash reconciliation process, accurate daily co-payment collections, including cash, checks and credit card payments; charges and receipts are accounted for and correct; batches for copays and other collections are closed out daily; verification of capitation and eligibility of services occurs as needed; identify and correct PCP mismatches documenting PCP for attributed patients, timely completion of tasks in all work queues, work lists, and in-baskets; and batch scanning is completed daily for any documents that need to be sent to Health Information Management (HIM) or Professional Billing (PB).
Ensure appropriate documentation by Care Team Associates (CTA).
Conduct regular training and ongoing meetings with CTA staff to provide updates on facility and corporate changes.
Provide a forum for open communication and issue resolution to optimize workflow efficiencies.
Review and communicate information and potential solutions regarding patient satisfaction, access, risk, and operating issues to the Practice Administrator and staff.
Provide appropriate training and mentoring to ensure that ACPNY standards and KPIs are achieved in the scheduling of appointments and facilitation of patient services through telephone, e-mail, and direct patient contact.
Ensure provider schedule optimization and utilization.
Monitor appropriate use of appointment cancellation reasons.
Monitor RONA rates and access center to office hold times.
Document deviations for access center call escalation pathway to the Quality Assurance tracker.
Evaluate and report identified trends to the Practice Administrator.
Ensure that CTA staffing is appropriate based on patient volume; schedule all CTA staff to ensure coverage consistent with ACPNY guidelines for the location.
Work with the Practice Administrator to authorize double book and over book requests when necessary, ensuring proper staff to provide support.
Administer/monitor time and attendance for staff; review and approve requests for paid time off.
Process/review payroll to ensure compliance with E-Time policies and procedures; address any deviations.
Run and monitor overtime reports to maintain budget.
Identify unfavorable variances in the overtime budget and work with the Practice Administrator to resolve.
Staff appropriately to accommodate ACPNY's Advance Care Model; ensure the attainment of patient satisfaction scores, working with Practice Administrator and Manager, Nursing as needed.
Monitor key performance indicators to include but not limited to:
Co Pay collections, RONA %, Overall Press Ganey scores, myChart activation, and on-line scheduling, use of event notifications and hold times.
Implement performance improvement initiatives, as needed.
Continuously seek and implement operational improvements.
Lead, support, and mentor staff consistent with ACPNY's strategic plan, to maintain an efficient patient-centered environment ensuring accountability, quality patient care, and patient satisfaction.
Identify and resolve patient-related issues, within guidelines and in a timely and courteous manner.
Collaborate with leadership to report, document and log all patient -related issues on the shared ACPNY drive.
Provide management with accurate and timely reports and maintain logs, reports, and records in compliance with organizational guidelines.
Collaborate with credentialing during physician onboarding process; work with Practice Administrator to identify provider office hours, services, and clinical hospital appointments; outline draft of needed office equipment to assist in capital budget process.
Assist in the hiring and general orientation of staff; provide work direction, assign schedules, and conduct on-the-job training.
Monitor and evaluate performance, and recommend personnel actions, such as acknowledgement, commendations, and disciplinary actions.
Assist in the interpretation of and compliance with Human Resources, ACPNY and departmental policies and procedures.
Ensure employees understand and comply with local, state, federal and regulatory standards, as they apply to respective job functions.
Work within scope to ensure equipment and facilities are safe and clean, and non- medical equipment is operating properly.
Initiate non-clinical supply orders and assist in the controlling of operating expenses.
Support the operationalization of ACPNY pilot initiatives that are consistent with the strategic direction of the organization including patient experience, patient outreach, and patient retention.
Perform other job-related duties as required.
Education, Training, Licenses, Certifications Associate degree (R), Bachelor's degree (P) (Healthcare Management or Business Administration - preferred) Relevant Work Experience, Knowledge, Skills, and Abilities 3
years' progressive work experience in a healthcare or ambulatory care setting including 1
year supervisory experience in an ambulatory care setting (R) Additional years of supervisory customer service experience may be considered in lieu of degree.
Experience working in a unionized environment (P) Excellent communication skills (verbal, written, presentation, interpersonal) with all types/levels of audiences.
(R) Strong customer service skills (R) Ability to set priorities among multiple competing objectives, tasks, and initiatives (R) Proficiency with MS Office (Word, Excel, Outlook, and PowerPoint).
(R) Proficiency with computer systems including electronic medical records systems, practice managements systems, and clinical and scheduling applications.
(R) Knowledge of clinical office procedures, medical practices, and terminology.
(R) Strong knowledge of the healthcare marketplace, financial analysis, current reimbursement issues, budgets, and operational analysis (P) Additional Information Requisition ID:
1000001642 Hiring Range:
$65,000-$80,000.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
